Project Complaint Mechanism Advisor at European Bank for Reconstruction & Development (EBRD)

The European Bank for Reconstruction and Development (EBRD) was founded in 1991 to create a new post-Cold War era in central and Eastern Europe, furthering progress towards ‘market-oriented economies and the promotion of private and entrepreneurial initiative’.

EBRD helps businesses flourish. Through our financial investments, business services and involvement in high-level policy dialogue, we're well-placed to promote entrepreneurship and change lives.

The Project Complaint Mechanism (PCM) is the EBRD's accountability mechanism, established to assess and review complaints about Bank-financed projects. It provides individual(s) and groups that may be directly or adversely affected by an EBRD project, as well as civil society organisations, a means of raising complaints or grievances with the Bank, independently from banking operations.

The PCM Advisor plays a key role in implementing the accountability mechanism of the EBRD, supporting the PCM Officer in all aspects of his/her work – in particular, receiving and processing complaints raising social and environmental concerns regarding Bank-funded projects.

Accountabilities & Responsibilities

Provide support to the PCM Officer in carrying out his/her duties, including:

  • Receiving, registering and processing (registered) complaints, which may entail liaising with relevant Bank departments, corresponding with relevant parties and drafting/reviewing reports
  • Responding to enquiries to the PCM, including providing information on how to file a complaint
  • Drafting the annual report of the PCM, which includes a summary of all PCM activities in the relevant year, and disseminating the report as appropriate
  • Delivering training to, and drafting guidance documents aimed at raising awareness and understanding of the PCM’s purpose and function for key stakeholders: internal operations teams, Bank clients, civil society organizations, and community and project-affected populations
  • Organizing and/or participating in outreach events, primarily aimed at promoting the accessibility of the mechanism to impacted populations and civil society organizations
  • Maintaining relationships with the accountability mechanisms of other multi-lateral development banks as well as other international organisations, and representing the PCM at international fora as required
  • Maintaining the PCM Register and website up-to-date

Knowledge, Skills, Experience & Qualifications

  • An advanced degree in a related field, preferably law
  • Relevant post-qualification experience, preferably in a multi-development bank or other  international organisation
  • Conflict resolution/mediation experience an asset
  • Knowledge of civil society and community activity in the EBRD region desirable
  • Excellent research abilities
  • Strong communication skills, both spoken and written, with the ability to draft in English to a very high standard
  • Knowledge of at least one other language of the EBRD region highly desirable, in particular Russian

Diversity Matters

Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.

Job title: Project Complaint Mechanism Advisor

Location: London

Contract: 23 month short term contract

Closing date: 21 September 2015